Essentially, our 3 important qualities of customer satisfaction center around three “p”s: professionalism, patience, and a “people-first” attitude. Although our support varies from customer to customer, we believe as long as we are following these guidelines, we are on the right track.

Our customer satisfaction policy involves meeting and surpassing expectations. It means showing you how important you are to us and our business by interacting in a friendly- helpful and positive way.

We sincerely follow these seven tips to help provide the highest level of customer satisfaction.

• Eliminate common questions immediately.
• Respond instantly.
• React even quicker on social media.
• Take customers’ privacy seriously.
• Tone down the technical jargon.
• Act immediately on comments and suggestions.
• Be human.

For us, Customer satisfaction is defined as a measurement that determines how happy our customers are with our products, services, and capabilities. This information helps us to determine how to best improve or change our approach and services.

Our After Sales service includes remembering and appreciating repeat customers, forging a connection with clients, putting our product knowledge to good use, and more.

Our After Sales Services aligns with the following to enhance excellence.

• Customized tensile membrane fabric roofing designs according to the specific needs of the customer.
• Compare and choose from multiple design options to fit customers’ budgets.
• Tailor stitched designs and prices to fit customers’ budgets.
• 24/7 assistance and after-sales service.
• Comprehensive maintenance contracts.
• Product Warranty.
• Design solutions.

Our After-sales service plays an important role in customer satisfaction and customer retention They start believing in our brand and get associated with the organization for a longer duration. A satisfied and happy customer brings more individuals and eventually more revenues for the organization for a long time.

Our After-sales service plays a pivotal role in strengthening the bond between our organization and clients.

Our After Sales Service Techniques:

• Our Professionals stay in touch with the customers even after completion and handing over of the project and never ignore their calls.
• We call our clients once in a while to exchange pleasantries and enquire about our installation.
• We give them the necessary support at the first instance itself and expand services with personal visits.
• For any damages, we respond within 12 to 48 hours depending upon the severity of the damage.
• We don’t harass the customers and listen to their grievances and make them feel comfortable.
• We have a 24/7 support cell where the customers can register their complaints and discuss their queries. Our team takes prompt action on the customer’s queries and the problems are resolved immediately.
• We collect feedback on the products and services from the customers. Feedback helps our organization to know the customers better and incorporate the necessary changes for better customer satisfaction.
• We ask the customers to sign an Annual Maintenance Contract (AMC) with our organization. AMC is an agreement signed between the organization and the customer where the organization promises to provide after-sales services to the second party for a certain duration at nominal costs.
• Our maintenance and repair warranty policies are transparent and in favor of the customer. The customer who comes for maintenance and repair is given the same treatment as was given to them when they came for the first time. Our team discusses with them in-depth and suggests them the best alternative.

We all know the quote “With great power comes great responsibility.” Likewise, our organization that intends to offer 24/7 support certainly knows the value behind it and how it would help us achieve customer satisfaction by enforcing it.

9 Reasons we Provide 24/7 Customer Service

Customers Have High Expectations.
This means that customers are more critical of brands that don’t meet their expectations and move on to a different brand that can offer them more.

Customers Expect Us to Be Accessible.
Customers know we can be more accessible, and if we don’t make ourselves more accessible, they will hold it against us. Put simply, customers want companies to be available whenever the customers are ready to talk to them.

Customer Experience Should Be Our Priority.
When it comes to customer experience, there isn’t a simple check-list of things we offer to the customer. We are trying to invoke a feeling in our customers, a feeling that makes them loyal to our brand and happy to be our customers. To do this successfully, we take a holistic approach to customer experience. What do our customers want? How do they like to be communicated with? Are we available to answer their questions promptly? Having 24/7 customer service is one way to show customers that we do want to answer all of these questions and that we are ready to help them if they experience any issues with our product or service.

We Need to Be Available Now.
With our dedicated 24/7 customer care number, we want our customers to be able to get in touch with us quickly and resolve their problems. By making customers wait until the next day’s opening hours, we run the risk of increasing their stress levels and making them more frustrated with our company and in the course losing them.

It Improves Our Trustworthiness.
However, trustworthiness and integrity come in many forms. We don’t necessarily shout your beliefs from the rooftops in the hopes of capturing the hearts and minds of our customers. We show our trustworthiness in smaller ways, like showing we are always available to talk. Customers are more likely to view our business or product with suspicion if they fear that contacting us won’t be easy. So we have our dedicated 24/7 customer care number in place.

It Demonstrates Our High Responsiveness.
Customers care about an organization’s responsiveness level. So we want them to feel confident that if they encounter an issue in the buying journey or their customer journey that they can count on us to respond promptly to them. With our dedicated 24/7 customer care number made available on your website, we are signaling to your customers that we are a responsive and responsible company. We are there, we are available, and we are ready to answer their questions. It is never difficult for a customer to know where to contact us. We are trying to demonstrate a high responsiveness rate to our prospective customers.

With PAN India Customer Base, We Need To Be National.
We make sure that our customers in other regions feel as valued as our local customers. We provide customer support during the peak times of different regions so that it’s not just our local customers who get to experience the best of our customer service operation.

We Can Solve Problems Before They Grow.
With our 24/7 customer care services, we respond to issues promptly and minimize the impact they have. We are against increasing the customer’s stress level by making them wait for a response.

It’s Easier For Us Now Than Ever.
With the technology available in the modern digital landscape, it has never been easier to implement a 24/7 customer service operation.

Our 24/7 Customer Care number is +91-8291232225.

Competition is fierce out there, and that means we have to continually find ways to set ourselves apart from the competition. The modern world functions 24/7 and we’ve to opt for a 24/7 customer service model. Not only is this model fit for a modern world, but it also helps to satisfy the current top priority of businesses, improving our customer experience. By implementing this strategy since 2009, we have set ourselves apart from our competitors who are still operating their customer service within a limited time window.

The main aim of our Annual Maintenance Contract is to ensure that your tensile structure installations work flawlessly well 24X7. Your business gets the privilege of complete maintenance as an issue gets fixed smoothly and easily. Our AMC services come at a very minimal fixed price on a yearly subscription.

5 Reasons Why You Should have Our Annual Maintenance Contract.

Save Money and Make Budgeting Easier.
When you know who you’re going to be paying for your tensile structure installation maintenance needs and how much you will be paying, it makes budgeting that little bit easier for your business and that’s something that certainly shouldn’t be underestimated. Not only will it make financial management easier but it’ll take some of the unpredictability out of running your business.

Get More Out of Your Hardware or Facilities.
If you rely on the facilities you have in place, you will want to make sure you get the most out of them each day. That’s common sense, and one way to ensure you get the most out of your tensile structure installations is to have them properly maintained annually. That way, they’ll remain efficient and perform well consistently.

Focus on Other Things and Leave Maintenance to the Pros.
It’s important that you focus on the most important aspects of running your business; the kinds of things that only you can do as the person running it. It’s much more productive for you to focus on these things and not have to worry about maintaining your tensile structure installations all the time.

Expert Technicians at Your Disposal.
It’s always a good thing to have a range of expert tech professionals at your disposal when they’re needed. Knowing that you can call on them and rely on them to do the right kind of work for you can be a big relief. We are the AMC company that has plenty of talented experts at its disposal pretty easily.

Emergency Support When You Need It.
You never know when an emergency might arise and you need to be properly prepared for those moments. No one wants to be caught off guard and not knowing what to do when there’s a problem with your tensile structure installations, and having an AMC in place is one way to combat such problems.

You’ll be able to call on us to help you and we will be able to take care of whatever problems you might be having. That way, you won’t have to worry about finding people to help you and, hopefully, everything in your workplace will be back to normal in no time.

As you can see, there are plenty of good reasons to have our annual maintenance contracts. In the end, they tend to save you money, provide peace of mind and ensure high standards can be maintained consistently. The benefits definitely outweigh any of the drawbacks that might be associated with them.

We provide FREE 3D Design Concepts and Solutions to our Customers.

The most important advantage of the 3D Concept and Solution is that it simulates the real and future product. It can help the client to understand the tensile structure before allocating any resources needed for implementation and can test the design’s correctness and discover design errors before it comes into production.

Here are the 7 steps our design projects will have to pass through to get from the initial client briefing to a successful project.

Step 1 – Study the Client Brief.
Step 2 – Research, Research, Research.
Step 3 – Brainstorm.
Step 4 – Sketch.
Step 5 – Concept Development.
Step 6 – Revisions.
Step 7 – Completion.

Why Do You Need a Design Process?
When we share what the design process looks like with our client, it allows us to establish realistic project deliverables and deadlines together. Our client will know exactly what to expect from us and when to expect it, eliminating needless miscommunication later.

We consider the following in every solution that they choose to implement.

Elegance. An elegant design solution is simple, clever, or ingenious.
Robustness.
Aesthetics.
Cost.
Resources.
Time.
Skill Required.
Safety.

Our design process involves multiple iterations and redesigns until the final solution. We re-test the solution, find new problems, make changes, and do the final test the new solutions before settling on a final design.

our Product Warranty is the assurance we give to our customers regarding the quality of our product and what compensation will be given if the product does not perform as advertised. Warranties will generally have exceptions to them that limit our obligations.

This warranty excludes all physical damages due to human carelessness and any act of God.

Our warranties take effect from the date of successful handover and ONLY upon settlement of our full and final dues from the project, in default of which automatically terminates the warranty clause and makes them null and void.